frequently asked questions
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07545 630264 (mon to sat 8:30am – 7.00pm)
flatpackmonkey.com are here to help you, we have listed below our most frequently asked questions:-
q. do you take away the packaging ?
a. sorry, we don't as we are not licensed to dispose of packaging but will flatten all packaging ready for you to recycle.
q. what if I find damaged or missing parts ?
a. if your items are found to be damaged or missing parts when we have unpacked the item, we will assist you to identify the damaged or missing parts so that you can inform the retailer and we will be happy to reschedule your assembly but we will charge £30.00 if this
is the only item to be assembled to cover our costs.
q. do I need to supply anything ?
a. no, we have all the tools we require to carry out your flatpack assembly.
q. do I need to do anything prior to assembly day ?
a. yes, please ensure that the items to be assembled are located in the correct room(s) and there is adequate space to carry out your flatpack assembly, if not charges may apply.
q. how do I pay ?
a. sorry we don't accept bananas, but we do accept payment by cash, card payment or bank transfer on completion.
q. do I get charged if I cancel my assembly ?
a. we do not charge a cancellation fee as long as you give us more than 24 hours notice, otherwise there will be a charge of £30.00.
q. does your quotation include parking charges ?
a. no, we will add the parking charge to your invoice on completion, however we only charge you what we have paid to park.
if you have further questions, please contact us to discuss.